Rockfish Coronavirus Action Plan

Thanks for working with us on this

We understand if you have any worries or concerns about eating out during Covid.

We have worked hard to make sure you're experience remains nearly the same so that hopefully you won't notice too many changes. We want to ensure that you have an easy, hassle free experience visiting Rockfish, that's completely safe and still great fun. Before reopening, and throughout all government guidelines changes, each of our restaurants has been adapted and every member of our team has undergone two days of thorough training on all the new procedures required to keep you reassured. We're operating safe distancing and the highest of hygiene standards throughout the restaurant at all times. We've got this, so you can relax.


Please read through our frequently asked questions and our COVID policy to learn more about all the measures we have taken to keep you and our staff safe, minimise unnecessary contact and to ensure you have a lovely time. 

As the world keeps adjusting to new norms and expectations, we’re enhancing the Rockfish experience for you. We have expanded our commitment to cleanliness and these strengthened procedures are designed to give you even greater confidence in our teams and the hospitality that they deliver.

See our page about Frequently Asked Question here >

Good Practice

We’re following all World Health Organisation and UK Government guidelines and have been actively following industry best practice from key bodies and specialists, as they have developed their strategies for us to adopt. We will continue to update our specific Risk Assessment, which identifies the possible risks and then develops the controls needed to reduce the risks. The result of this Risk Assessment is that we have invested in various types of equipment and implemented numerous policies and procedures into our sites to reduce the risk of infection and demonstrate to our guests that we offer an environment that is safe. We will continue to complete all necessary assessments and certification to validate our own policies. Please note that the guidance is changing constantly, so the following guidelines will continue to be adjusted as and when guidance is updated.

Communication

We’ll share as much information as possible to provide assurance and transparency prior to any visit to Rockfish. 

We will keep updated all our pre-arrival email communications to provide any additional information relating to health and hygiene, making sure that all our guests have received all necessary information to make the most of their visit.

The following information on procedures is for your peace of mind prior to your visit, however, we will be happy to answer any questions if you have any further concerns prior to your visit. Email us at keepintouch@therockfish.co.uk

We will have a dedicated member of staff who will also give you a brief outline of health and hygiene information on your arrival so that our guests can feel at ease when dining in the restaurant.

Bookings

Eating Inside the Restaurant ~ Indoor gatherings are limited to 6 people maximum. 

Eating Outside ~ Outdoor gatherings are limited to 6 people maximum.

Pre Arrival 

You can book direct online here or by calling the restaurants directly, numbers are available on this website.   

We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your visit. These include; A high temperature, a new and persistent cough and loss of taste and smell. Find out more by visiting the NHS website. 

Arrival 

Again we politely request that if you are displaying any symptoms of Covid-19 that you do not enter the restaurant. These symptoms include a high temperature, a new and persistent cough and a loss of taste and smell. 

Any guests or visitors displaying Covid-19 symptoms will be asked to leave the premises.

Temperature Checks

With customers consent, skin temperatures are checked upon arrival using a non contact / non intrusive device on your forehead. The method is very quick, simple and contact free.Your data will not be recorded. All staff are temperature checked daily upon arrival in the same way. 

Test & Trace Details
The NHS Test & Trace App
: Restaurants are now required to take contact details of the lead guest dining with us. Guests may either use the NHS test and trace app by downloading here it before you arrive and scanning your phone at the QR code on arrival or alternatively provide the restaurant host with your contact details to pass on to the NHS. The NHS recommends to help protect yourself and others for all individuals to get Test & Trace app. The app notices and logs other nearby app users. If any of those later test positive for coronavirus, you'll receive an alert with advice. You can use it to scan official NHS QR codes and easily check in to places you visit.

Find out more from the government website about Test & Trace here 

Face Coverings Everyone must wear face coverings upon entering and leaving the building and visiting the toilets. Please wear them at all times whilst walking around the building, you may remove them once you're seated at your table.  All front of house staff will be wearing face coverings. 

Hand sanitising stations will be provided at our entry/exit points, and we request that all customers sanitise upon entering and leaving the building.

We have where possible streamlined the arrival process to allow for a fast and reduced-contact experience. All surfaces, door handles and equipment will be regularly cleaned and sanitised every 30 minutes. 

If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.

Our restaurants and other public areas

Indoor gatherings are limited up to 6 people. 

Front of house staff & guests are required to wear a face covering whilst walking around the restaurant, upon arrival, exit and visiting the toilets.

The restaurant will close at 10pm sharp. Customers will be required to depart at 10pm.

Food & drinks will be ordered and served directly to your table ( as normal).

For many, our Rockfish service is the highlight of a visit and we intend to take all necessary measures to deliver minimum contact, ensure the highest hygiene standards and safe distancing are maintained, without losing the magic.

Menus are now printed directly onto the single use table cloths, guests will be supplied with a disposable pencil and via order easy to follow order cards, so as to limit direct contact with our serving staff.

We have reconfigured our dining areas and other public spaces to ensure that safe distancing can be adhered to. 

Every table setting and area will be fully sanitised before and after each use to ensure no contamination occurs prior to your arrival. 

We have updated all our procedures to include extensive cleaning of all shared surfaces throughout the day by a dedicated person. 

Our usual high cleaning standards have been enhanced and updated to include a new risk-based approach and all team members have be trained accordingly, prior to re-opening.

Every service we will have a member of staff on site whose role is purely that of keeping the building safe and clean, they are also there to answer any queries relating to the current situation.

We have set up hand sanitising stations for you to use and we politely ask you use these when entering the building.

We have put in place simple one in, one out processes with all our toilet facilities and again these are cleaned thoroughly and regularly throughout the day. We ask for your assistance in adhering to these guidelines as much as possible during your visit.

When walking anywhere through the buildings, we will ask that you please wear your face covering and use your discretion and consideration by keeping a social distance of a minimum 2 metres where possible between yourself and other guests.

Any and all printed material has been designed for single use and will be disposed of ecologically directly after use.

We have dedicated floor markings to assist you with maintaining a safe distance when in a queue either for a table or for the toilet.

 

Dining outside or on the terrace:

Outdoor gatherings are limited to 6 people from any number of households.

Our terraces are a first come, first serve basis and are not available for pre booking. The service on the terrace is technology based. You will need to search and download the The Rockfish Order & Pay App from your app store to order for your food and drinks and we will bring them out to you while you take in the view.

Test & Trace Details
The NHS Test & Trace App:
 Restaurants are now required to take contact details of the lead guest dining with us. Guests may either use the NHS test and trace app by downloading here it before you arrive and scanning your phone at the QR code on arrival or alternatively provide the restaurant host with your contact details to pass on to the NHS. The NHS recommends to help protect yourself and others for all individuals to get Test & Trace app. The app notices and logs other nearby app users. If any of those later test positive for coronavirus, you'll receive an alert with advice. You can use it to scan official NHS QR codes and easily check in to places you visit.

Find out more from the government website about Test & Trace here 

Everyone must wear face coverings upon entering and leaving Rockfish and visiting the toilets. Please wear them at all times whilst walking around both inside and outside, you may remove them once you're seated at your table.  All Rockfish front of house staff will be wearing face coverings. 

Payment

We are encouraging cashless payments and contactless methods should be used where possible.

Card machines when used will be sanitised between every use.

The Rockfish Order & Pay App that is now available on the App stores for both Apple and Android devices will also in certain locations be available for self payment option, using credit card, paypal and Apple pay. 

Our team: Training, hygiene & protection

Face coverings will be worn by all front of house staff.

We have a dedicated Covid Monitor based in the restaurant.

All of our team have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. We will continue to elevate our training as best practices evolve.

We will check the health of all staff on a daily basis. Staff will not work and will self-isolate for 14 days, if they have any sign of symptoms and be required to take a test. 

We encourage our staff to wash their hands following the effective handwashing procedure regularly throughout the day as gloves can sometime provide a false sense of security. 

Every team member has their own personal hand sanitiser which they will carry at all times. 

Hand sanitising stations are located at all entry and exit points back of house for the teams to use.

Our operating procedures are clearly displayed throughout the back of house areas and extensive training given to all staff members.

We will be operating small work teams ( cohorting ) for example team A and B to minimise the risk of infection. 

We are dedicated to ensure we keep up to date with any changes to government guidelines, and therefore, subject to the latest guidelines we will be constantly reviewing our processes and precautions. This guide will be constantly updated to give you the very latest information.

Guest Health

It is essential that you do not travel to visit Rockfish if you are unwell or are demonstrating any Covid symptoms (fever, cough, loss of taste / smell).

Please let us know if you are worried about your symptoms ahead of your visit and we will move your booking to a future date to suit you.

Everyone must wear face coverings upon entering and leaving the building and visiting the toilets. Please wear them at all times whilst walking around the building, you may remove them once you're seated at your table.  

Test & Trace Details
The NHS Test & Trace App: 
Restaurants are now required to take contact details of the lead guest dining with us. Guests may either use the NHS test and trace app by downloading here it before you arrive and scanning your phone at the QR code on arrival or alternatively provide the restaurant host with your contact details to pass on to the NHS. The NHS recommends to help protect yourself and others for all individuals to get Test & Trace app. The app notices and logs other nearby app users. If any of those later test positive for coronavirus, you'll receive an alert with advice. You can use it to scan official NHS QR codes and easily check in to places you visit.

Find out more from the government website about Test & Trace here 

If you develop symptoms during your visit, we ask that you immediately head home to self-isolate and seek a test.

If you have any further questions on our policies and procedures, please do not hesitate to contact us.

THANK YOU FOR WORKING WITH US TO IMPROVE THINGS.