Our recycled & recyclable packaging
We'll cover your expenses to send it back
Our zero-waste mission has extended to our packaging. Now, the recycled plastic boxes we use to keep your seafood orders cool will get recycled again into even cooler tables, chairs, benches and more. Better still, we’ll cover your expenses.
NEW: Restaurant Drop Off
Simply hand over your box and we’ll make sure it gets recycled responsibly and you can enjoy £5 off your meal that day as a thank you instead of an Online Seafood Market voucher. Only 1 box discount can be used per table. Your meal must include an item from the main menu. No cash value, no voucher offered, meal must be redeemed that day.
Please do send
The Outer Box & Lid
The Insulation Parts - This is the soft squidgy parts around the inside of the box.
Ice Packs - You can refreeze these & use them again too.
Your Packing Slip - This helps us identify who has sent the box so we can send you a discount code for your next order.
Please Don't Send
Vac Pac film - Recycle this with your soft plastics at a recycling centre or large supermarkets.
Glass Jars - Recycle with your curbside recycling or recycling centre.
Old Fish - We cannot accept back any old fish.
1/ Label
We’ve included a label with our address. Stick this over the top of your delivery address so no one gets confused. IMPORTANT - Please remove or completely cover up the original DPD label on the box or the box can be lost in transit.
2/ Post
You choose how to get the packaging back to us. Here's some options, Royal Mail even collect from your house!
3/ Money
Make sure to include your packing slip in the box and we’ll credit your account with £5. You can log in at checkout to use this credit on future orders.
Tips
Please be aware that costs may differ when you return multiple ice packs back to us.
Sending back TWO boxes? Tape them together & you will only get charged for one
Postage costs excluding ice packs
Courier: Royal Mail
Our small box: £3.19
Our larger box: £4.69
Courier: Evri
Our small box: £2.94
Our larger box: £2.94
How to log into your account
There are 2 places to log in to access your account. Either click on the little person icon in the top bar of the website which is on every page, or click on the log in icon next to the email field in the checkout.
Once logged in the credit will show above the payment field ready for you to select to use on your ext order.
About our packaging
Our fish is delivered in unique eco-packaging designed to keep the content cold. It's made from fully recycled material and the insulation is made from recycled plastic bottles. With most councils around the UK it is recyclable curbside.
